Cancellation & Refund Policy

Last updated: October 5, 2026

 

This policy applies to RV site reservations at Highline Ranch RV, operated by H4 Equities, LLC. Please review it before making a reservation.

 

Nightly Reservations

Cancel at least 72 hours before scheduled check-in: Receive a full refund of reservation payments.

Cancel less than 72 hours before scheduled check-in: A cancellation charge equal to the first night’s site rate applies. Any remaining reservation payments will be refunded.

No-show: The same first-night cancellation charge applies. Unless other arrangements have been confirmed, the remaining reservation will be canceled and the balance refunded.

 

Cancellation charges will not exceed the total site charges for the reservation. Applicable taxes will be refunded or retained as required by law.

 

Monthly Reservations Before Arrival

Cancel at least seven days before scheduled check-in: Receive a full refund of reservation payments.

Cancel less than seven days before scheduled check-in, or fail to arrive: A cancellation charge equal to 10% of the reserved monthly site rate applies. Any remaining reservation payments will be refunded.

 

These provisions apply before a monthly stay begins. After arrival, the separate monthly-stay agreement governs early departure, notice requirements, and refunds, subject to applicable law.

 

Early Departures and Late Arrivals

For nightly reservations, unused nights resulting from a voluntary early departure or late arrival are generally nonrefundable. Management may consider exceptions for emergencies.

 

For monthly stays, please refer to your signed agreement. Refunds required by law will always be provided.

 

Reservation Changes

Date changes and extensions are subject to availability. A change that removes reserved nights within the cancellation deadline is treated as a cancellation of those nights.

 

Moving arrival to a later date does not reset the original cancellation deadline.

 

Weather and Emergencies

Ordinary rain, temperature changes, or changes in travel plans do not automatically qualify for a refund outside this policy.

 

For severe weather, evacuation orders, or other emergencies affecting safe access to the park, please contact us. We will assess the circumstances and communicate available refund or rescheduling options.

 

Cancellations by Highline Ranch

If we cancel your reservation or cannot provide your reserved site and no acceptable alternative is available, we will refund payments for the portion of the stay we cannot provide.

 

Storage Reservations

RV, boat, and vehicle storage cancellation and refund terms are provided in the separate storage agreement before payment.

 

Security Deposits

A refundable security deposit, if collected, is separate from reservation payments. Its return and any permitted deductions are governed by the applicable agreement and law.

 

Requesting a Cancellation

Cancel through the booking system, if available, or contact us:

 

Email: mailto: info@highlineranch.com

Phone: 405-456-9091 (tel:405-456-9091)

 

Include the reservation name, confirmation number, and scheduled arrival date. Deadlines are measured from the scheduled check-in time in Central Time.

 

We will confirm your cancellation. If you do not receive confirmation, please follow up.

 

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. We aim to initiate refunds within seven business days; your bank or payment provider may require additional processing time.

 

The policy disclosed when you book governs your reservation. Later policy changes will not retroactively alter it.